Terms of Service
Terms governing your use of the javvo.ai website and Javvo services.
These Terms of Service ("Terms") govern your use of the javvo.ai website and the services provided by Javvo ("Javvo," "we," "us"). By using our website or engaging our services, you agree to these Terms. A specific engagement may also be governed by a separate signed scope of work or order form ("SOW"); if an SOW conflicts with these Terms, the SOW controls for that engagement.
1. Our services
Javvo provides Answer Engine Optimization (AEO) and related marketing services, which may include audits and assessments, implementation of recommendations (performed by Javvo or guided through consultation), and ongoing monitoring and optimization. Javvo may also provide free assessments, such as the AI Visibility Snapshot, which are provided as-is and do not create an engagement. The specific scope, deliverables, fees, and any minimum term for your engagement are set out in your SOW.
2. No guarantee of results
AEO outcomes depend on AI engines, search platforms, third-party directories, and competitors. Javvo does not control any of these. We do not guarantee any specific ranking, citation, mention, sentiment, traffic, or revenue outcome. AI engines change their models and behavior frequently and may produce different results over time and across users. Our work reflects professional analysis and best-effort execution; it is not a warranty of a particular result.
3. Fees and payment
Fees, payment schedules, and any minimum term for each engagement are set out in your SOW. Unless your SOW states otherwise, fees are due as invoiced, and recurring services are billed monthly in advance.
You authorize Javvo to charge your provided payment method (via Stripe) for the amounts and on the schedule set out in your SOW, including scheduled installments and recurring monthly charges. Late or failed payments may result in suspension of work until payment is resolved.
Fees are exclusive of any applicable taxes, which are your responsibility.
4. Refunds and cancellation
For audits and assessments, you may cancel for a full refund before we begin work; once work is underway or delivered, fees are non-refundable. If a delivered audit materially fails to meet the scope described in your SOW, we will revise it to bring it within scope, our sole obligation in that event.
Refund and cancellation terms for implementation engagements are set out in your SOW.
Ongoing monitoring and optimization may be cancelled at any time after any minimum term stated in your SOW. Cancellation stops future billing; the current paid month is non-refundable and service continues through the end of that paid period.
5. Intellectual property and deliverables
Your content. You retain ownership of your website, brand, and the materials you provide to us. You grant us the limited right to use them as needed to deliver the services.
Deliverables. Upon full payment for the applicable engagement, Javvo assigns to you ownership of the final deliverables created specifically for you (for example, the audit report and execution-kit assets). Until full payment is received, all deliverables remain Javvo's property and you have no license to use them.
Javvo's methods. Javvo retains all rights to its underlying methodology, templates, know-how, software, and general knowledge, including improvements developed during your engagement.
Anonymized case studies. You agree that Javvo may use anonymized and aggregated information, findings, and learnings from your engagement to improve its methodology and to create case studies, samples, and marketing materials. Anonymized material is stripped of information that could reasonably identify you. Any use of materials that identifies you by name, brand, or logo requires your prior written consent.
6. Confidentiality
Each party will protect the other's non-public information disclosed in connection with an engagement and use it only to perform or receive the services. This does not apply to information that is public, independently developed, or required to be disclosed by law. Javvo's use of anonymized information as described in Section 5 is permitted notwithstanding this section.
7. Client responsibilities
You are responsible for: providing accurate information; deploying or authorizing deployment of recommended changes to systems Javvo does not control; ensuring you have the rights to the materials you provide; and the accuracy and legal compliance of your own website, claims, and published content. Javvo delivers assets and guidance; unless your SOW states otherwise, you (or your web provider) deploy them.
8. Disclaimers
The website and services are provided "as is" and "as available." To the fullest extent permitted by law, Javvo disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of liability
To the fullest extent permitted by law, Javvo will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. Javvo's total aggregate liability arising out of or relating to the services or these Terms will not exceed the fees you paid Javvo in the 12 months preceding the claim.
10. Indemnification
You agree to indemnify and hold Javvo harmless from claims arising out of your content, your published materials, your deployment of recommendations, or your breach of these Terms.
11. Governing law
These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules.
12. Dispute resolution — binding arbitration and class-action waiver
Please read this section carefully. It affects how disputes are resolved.
Any dispute arising out of or relating to these Terms or the services will be resolved by binding arbitration administered by the American Arbitration Association under its applicable Commercial Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court. The arbitration will take place in King County, Washington, or be conducted remotely. Judgment on the award may be entered in any court of competent jurisdiction.
Class-action waiver. Disputes will be conducted only on an individual basis. You and Javvo waive any right to bring or participate in a class, collective, or representative action.
13. Changes to these Terms
We may update these Terms from time to time by posting the revised version with a new "Last updated" date. Material changes affecting an active engagement will be communicated to you.